Boncap Requires UIF status and the hassle of obtaining this from Dept of labour

Boncap requires certain documentation for Income verification. We submitted the relevant document but they now also require UIF status. Dept of labour is completely adamant that they are not allowed to issue such confirmation for medical aid purposes and only issue UIF status for SASSA, hospital purposes or school fees. The agent at Boncap was even willing to speak to Nonhlanhla who is the agent from dept of labour in Kwadukuza and she refused to speak to Boncap. Nonhlanhla at Dept of Labour was completely rude, unwilling to assist and kept asking us to rejoin the queue every time we had to make a quick call to get advice as to what is the way forward. Sadly the UIF status forms have been issued to others without any such challenges but obviously that came at a fee.