cM
carl M
1 reviews | Active since Jan 2018
31 Dec 2024, 10:43
BonCap queries & call options
The current service for BonCap queries had decrease to a point of wanting to move from the medical aid. September Claim query...
Call options not working.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
31 Dec 2024, 11:00Hello carl M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the Boncap membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the Boncap membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply31 Dec 2024, 11:00
Official
Hello carl M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the Boncap membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the Boncap membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas Team
cM
carl M's updateReviewer Update
31 Dec 2024, 12:49Good day.
ID number is ***. The payment of 18 September and 25 September. Dr M Djan. The incorrect Auth number was used. There is Auth numbers for each day 18 only and 25 only. Please correct the claim and account.
ID number is ***. The payment of 18 September and 25 September. Dr M Djan. The incorrect Auth number was used. There is Auth numbers for each day 18 only and 25 only. Please correct the claim and account.
cM
carl M's update31 Dec 2024, 12:49
Reviewer Update
Good day.
ID number is ***. The payment of 18 September and 25 September. Dr M Djan. The incorrect Auth number was used. There is Auth numbers for each day 18 only and 25 only. Please correct the claim and account.
ID number is ***. The payment of 18 September and 25 September. Dr M Djan. The incorrect Auth number was used. There is Auth numbers for each day 18 only and 25 only. Please correct the claim and account.
Bonitas Medical Fund's replyOfficial
31 Dec 2024, 13:11Hello carl M
Thank you for submitting the details to us through Hello Peter.
We have escalated the query to Boncap department for further assistance.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We have escalated the query to Boncap department for further assistance.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply31 Dec 2024, 13:11
Official
Hello carl M
Thank you for submitting the details to us through Hello Peter.
We have escalated the query to Boncap department for further assistance.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We have escalated the query to Boncap department for further assistance.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team