Boncap PHA Claim Process

As a Bonitas broker and member, my personal experience with their PHA claims department is **********. There is no consistent turnaround time, claims take more than 2 weeks to be resolved. Claims are sent to ***; no email with a reference number has been received, so you can't follow up. numerous calls have to be made to get the claim to the correct place and being told it takes weeks to resolve because of a backlog. I recommend that communication to Boncap members and providers be sent again to explain the PHA claim process and turnaround times. It is so frustrating. Member number: *** - Ref number: 300824QH55R3 and 260824QGY4B6 and 120824QG7HN0