CK
Clareine K
1 reviews | Active since Feb 2019
17 Oct 2019, 13:53
Boncap option on Bonitas is bad
I am so disgusted with Bonita's medical aid Boncap option you can only go to certain hospitals the one my kids must use is Mulbarton every time we need to see one of the doctors there they are contracted out and we must pay out of our own pockets why do you take out a medical aid to cover your expenses should you be pregnant or one of your kids gets sick during the night really there services is bad they do not cover anything. If you send them an email for advise where to go to not pay anything they cant help you poor service.
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
17 Oct 2019, 16:01Hello Clareine K,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
We have tried to reach you telephonically however, you were not available.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
We have tried to reach you telephonically however, you were not available.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply17 Oct 2019, 16:01
Official
Hello Clareine K,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
We have tried to reach you telephonically however, you were not available.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
We have tried to reach you telephonically however, you were not available.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
25 Oct 2019, 09:46Hello Clareine K,
Please note we have not received the required details from you.
Your query will be attended to once we receive the required details.
Regards,
Bonitas Team
Please note we have not received the required details from you.
Your query will be attended to once we receive the required details.
Regards,
Bonitas Team
Bonitas Medical Fund's reply25 Oct 2019, 09:46
Official
Hello Clareine K,
Please note we have not received the required details from you.
Your query will be attended to once we receive the required details.
Regards,
Bonitas Team
Please note we have not received the required details from you.
Your query will be attended to once we receive the required details.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
25 Oct 2019, 10:15Hello Clareine K,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's reply25 Oct 2019, 10:15
Official
Hello Clareine K,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
25 Oct 2019, 16:19Hello Clareine K,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
Bonitas Medical Fund's reply25 Oct 2019, 16:19
Official
Hello Clareine K,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team