BonCap, more like Bon****.

Every year Bonitas BonCap does income verification for it's members to they know in which bracket to place you. This year I send all my documents (like all previous years) to the e-mail address THEY PROVIDED in the Income Verification e-mails. I heard nothing back. Today I called them to find out what is going on and they say they never received my documents, which was due 30 November, so now I am placed on the highest bracket (which I obviously cannot afford, hence using their cheapest option!).

I did email them n the 18th and again on the 24th of November on the e-mail address they provided. According to the person that took my call today I was supposed to receive an automated message, but I never did, not on my initial e-mail or my follow-up.

I was informed to forward my e-mail to another address that was given to me over the phone. I then contacted my sister who is on the same medical scheme and she too has the same issues. How many people are going to realize this too late!? Every year there is another issue with BonCap. Seems like if you are of lower income, you just don't matter.