BONCAP - low cost = low level service

This is a warning to all who may be considering BONCAP as your medical aid option. BONCAP is a product offered to those who require a low cost option within Medical aid, due to my change of circumstances in my company I now work part time and therefore a low cost option was exactly what I needed. However, what I did not realise is that by opting for the BONCAP product I would also be getting a "low-level-service". I had been advised by a consultant by the name of Washiela that I would not require an authorization code for my papsmear consult as this forms part of my woman's health benefit all I would require is my reference for the call. I made an appointment, done the papsmear only to receive an email from my medical aid that no code was provided. I ofcourse escalated as I went ahead based on the conversation I had with their consultant. How can this be the clients error as we rely on the professional advise from the client service consultant who answers the phone. After NON PAYMENT by my medical aid due to autho code not added, I then get the ICD codes, doctors practice name and numbers and forward, again instead of resolving this based on incorrect information provided at the time of my inquiry nothing gets actioned. Today I have had to make payment to the providers for an error starting in their call center. How is this fair? Boncap boasts that you get a free women's health consult every 2 years as part of their wellness package, I certainly did not. BONCAP has as yet taken any accountability for the mess up which began with my very first call to their call center. Don't waste your time or money on this product.