BONCAP IS USELESS

BONCAP Giving them 1 star as I cannot continue if I do not rate. They are not even worth that 1 star.

Signed up in June for 1 July 2024. Because I previously was on a hospital plan and not a full medical aid, I had 3 months waiting period.

So far so good then they send me a letter stating my monthly payment to be over R3000. Contacted them and informed them that this is incorrect, in the meantime they continued to take debit orders R3453, R1745, tried to collect another of R6000 odd and again and again. They are good when it comes to debit orders but that is where it ends.

Trying to resolve this matter for 3 months now and guest what they do - they terminate my membership. All good and well but pay back my money if you are terminating it without delivering any service.

All I wanted is for them to amend by income and change my monthly fee from intake and we can move forward.

Every time you phone you get through to a helpdesk that is just as good as talking to yourself in the mirror. The response is the same. NOTHING.

When you ask to speak to a manager - they do not work after 16h00 or are not available have - "Have you seen how late it is?"

Useless is not even a word to describe them as it actually contains the word use - which they are not worthy off.

Can someone wake up and contact me or PAY BACK MY MONEY!