ER
Etienne R

1 reviews | Active since Feb 2013

04 Jan 2025, 14:28

Boncap - *****ing from pensioners

It is disgusting and scary how a medical aid can ***** from their members. for like 10 years I had to confirm that I am my mom's primary care giver and finally 3 years ago they said we don't have to confirm every year. This month in stead of R1480 they take R3800. she is lucky that I have a job and even though I cant really afford losing R2500 a month what do other pensioners do when ************ practices like this line the pockets of corporate ********s. No refund once we jump through all the hoops. Disgusting! She hasnt left the house since May 2024 when we voted and I have paid her premiums from my same bank account for almost 20 years. what new income at 75 is she getting? Can she become a truck driver, adult film star or is it the R30 extra on her SASSA which barely covers her vitamins and cigarettes? They should get zero stars

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Jan 2025, 23:40
Official
Hello Etienne R  Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.  Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
     Your enquiry will be attended during office hours.  Kind Regards
  Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Jan 2025, 14:17
Official
Hello Etienne R 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.  We will investigate this matter.   We appreciate your patience while we are resolving this query for you.  
Kind Regards 

Bonitas