BONCAP - Incorrect premium allocated

Good Day,

I hope you are doing well today.

RE: Membership *** - Mr Jacques Reynders

You are probably so tired of getting these, however I have no other option unfortunately.

PLEASE can someone confirm if the BONCAP Income Verification email and all attachments, was received?

I have sent it for a SECOND time to ***. I sent it on 31 August 2023 and then AGAIN on 18 September 2023.

You have erroneously defaulted Mr Reynders' premium to the highest bracket where it should not have been. This resulted in his premiums not paid as he made provision for the correct premiums. This now resulted in his membership being suspended.

An administrative error on your side is severely inconveniencing your member.

PLEASE can you confirm (and not in only 2 days time please) if the information was received. If again not, please provide an alternative email address.

Your assistance and urgent feedback will be greatly appreciated.