Boncap - Incorrect Allocation / No assistance

I was part of a group scheme up until end of November 2023, the company paid my contribution for December 2023 and as from 01 Jan 2024 I have been paying my contribution as a private member. My medical aid was suspended in January as Bonitas could not / did not / no idea how to, allocate the correct payment to myself that the company made for December. All proof of payments etc had been forwarded multiple times by myself as well as my previous company. The suspension was lifted. However, I have been getting emails, NO CALLS, that my payment is in arrears with the amount paid by the company in December. I have spoken to so many people in the last 2 weeks telephonically, you cannot speak to anyone but the call centre people and email (just the automation email that gets sent) are the only communication available, as a member I have been told there is no one else that can call me back either. I am tired of hearing it is being escalated but it is not being resolved. How many times must t0 be escalated in order to have this solved. I have posted on facebook and get the answer "we are escalating". NOT ACCEPTABLE AT ALL

These emails have been sent from the following email addresses: *** *** ***

I need to speak to an actual person, not the call centre or the whatsapp line - neither options are usefull with this kind of problem which is definitely a allocation and admin issue. a Person that can actually understand what I am saying and listen, answer an email and actually be there for their patients. Why does only a broker get this preference but not a patient. This is leaving a very bad taste in my mouth at the moment and I am considering changing medical aids. I will also not sign a acknowledgement of debt (as received yesterday at 3:30pm - you can send me email to pay you but you cannot solve the problem that related to it). Please get someone to contact me urgently