BonCap had one faulty date document - placed me on highest income bracket, stating I missed the deadline.

I have been a Boncap Member since 2020 and every year I submit my income verification documents. As per usual I did the same for 2023. To my shock I received an SMS stating my documents were not received and I will be placed on the highest bracket income as of January 2023. I immediately phoned them only to find out all my documents were received but my IT34A was for 2021 (attached) and not 2022. I explained that was an over sight and I did not know. Back in forth between the call centre agent - he informed me I was notified via email 15 November. The more we debated whether I received this email (which I did not) Sivuyile was unwilling to assist and al he said was I missed the deadline.

Boncap I submitted ALL my documents and literally you want to change everything because of an error regarding a date? DID I NOT SUBMIT in time? Why am I penalized for one incorrect document and WHY are you not willing to give me the chance to send the correct document?! Terrible terrible service.

And according to your agent ; he has admitted in his personal compacities it has happened that email were send and not received.

I will take this further!