Boncap .. **********

<div><span style="background-color: rgba(255, 255, 255, 0);">Sir</span></div> <div><span style="background-color: rgba(255, 255, 255, 0);"> </span></div> <div><span style="background-color: rgba(255, 255, 255, 0);">Mr yusuf Shaikh, ID number *** has submitted do***ents to bonitas in December. He erred in that he omitted to fill in the adult defendants section of the form</span></div> <div><span style="background-color: rgba(255, 255, 255, 0);">However he submitted all the supporting do***ents for his spouse. In terms of the boncap 2016 contributions the premium for the both of them would not have exceeded R1400. An amount of R1317.00 was being deducted my capitec bank every month, which we were under the impression was for mr Shaik and his spouse. We received no correspondence from bonitas indicating a different amount to be paid or the reasons why a different amount must be paid. We were nothing informed of any penalties either.</span></div> <div><span style="background-color: rgba(255, 255, 255, 0);"> </span></div> <div><span style="background-color: rgba(255, 255, 255, 0);">In May mr Shaikh queried the non receipt of his medical aid card and was then told that his poise is not covered. When querying why an amount for 2 people was being deducted and only one person was receiving cover I was informed that there was a penalty that was imposed. </span></div> <div><span style="background-color: rgba(255, 255, 255, 0);"> </span></div> <div><span style="background-color: rgba(255, 255, 255, 0);">We were never informed via sms or email or in writing that a penalty will be imposed. The fact that a penalty was imposed without our knowledge and deducted from my bank account tantamounts to *****. I therefore demand a full refund of all funds deducted by bonitas and the immediate cancellation of the boncap medical aid. </span></div> <div><span style="background-color: rgba(255, 255, 255, 0);"> </span></div> <div><span style="background-color: rgba(255, 255, 255, 0);">I await your response as a matter that of extreme urgency. Note further that all debit orders on my account from Bonitas will be cancelled with immediate effect.</span></div> <div><span style="background-color: rgba(255, 255, 255, 0);"> </span></div> <div><span style="background-color: rgba(255, 255, 255, 0);">Yours faithfully</span></div> <div><span style="background-color: rgba(255, 255, 255, 0);"> </span></div> <div><span style="background-color: rgba(255, 255, 255, 0);">Rashida Shaikh (bank account holder)'</span></div> <div><span style="background-color: rgba(255, 255, 255, 0);"> </span></div> <div><span style="background-color: rgba(255, 255, 255, 0);"> </span></div> <div><span style="background-color: rgba(255, 255, 255, 0);"><br />Sent from my iPhone</span></div>