Boncap false advertising

My mother is on the boncap option that really is just a hospital plan and not a medical aid because they cover barely anything. She has recently been diagnosed with cancer and was sent by the doctor in the hospital to a specialist oncologist who is not contracted. When I checked on the app it showed that there were no gynecologist oncologists on the network so we went to him and are no unable to claim back because he is not contracted in. Her proceedure is also not covered because he is not operating out of a network hospital. Her blood thinners are also not covered and there is no alternative that is covered as no blood thinners are covered. Her diabetes medication carry a 40% copayment. She is on the lowest plan because of affordability so how is she expected to continuously pay for everything. Boncap needs to be marketed as a hospital plan as this is false advertising