JM
Juwairiyya M
1 reviews | Active since Apr 2022
01 Mar 2023, 13:02
Boncap
Useless!!! You call to resolve a query get put on hold another agent answers you have to explain give your details again and then get put on hold again. Eventually you do this process 7 times over and still get no help. I submitted a claim in January already and it is still not paid out!
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Replies (2)
Bonitas Medical Fund's replyOfficial
01 Mar 2023, 13:19Hello Juwairiyya M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply01 Mar 2023, 13:19
Official
Hello Juwairiyya M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
JM
Juwairiyya M's updateReviewer Update
08 Mar 2023, 09:16One week later still nothing
JM
Juwairiyya M's update08 Mar 2023, 09:16
Reviewer Update
One week later still nothing