JVdV
Janine Van de Venter
1 reviews | Active since Dec 2010
21 May 2025, 17:18
Boncap denying pmb chronic application
We were very excited to join Bonitas as they have such a good reputation however Boncap has declined my elderly mothers chronic medication application. When calling Boncap they insist it is not a Boncap Pmb condition. There is no such thing as a Boncap Pmb condition only a list of 270 pmb conditons that every medical aid option and company must cover! Please investigate and approve chronic application for Code F41.1 for member.
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Replies (2)
Bonitas Medical Fund's replyOfficial
22 May 2025, 09:01Hello Janine V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply22 May 2025, 09:01
Official
Hello Janine V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
26 May 2025, 20:00Hello Janine V Thank you for submitting a comment to us through hellopeter. We hereby confirm that boncap department has contacted you and your concern has been addressed. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team
Bonitas Medical Fund's reply26 May 2025, 20:00
Official
Hello Janine V Thank you for submitting a comment to us through hellopeter. We hereby confirm that boncap department has contacted you and your concern has been addressed. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team