BonCap Deductions

I never thought I'd be writing a review like this especially after being with BonCap for a good couple of years now. But honestly, I have just not experienced anything quite like this before.

Long story short, it started with the usual yearly income verification for the monthly payment increase. Fair enough, that's part of their processes. However, I ended up having to submit my documents not once, but several times, because they kept asking for different bits and bobs each time.

As we got to the end of last year, they didn't share what my expected payment for 2026 would be. I was pretty skeptical about that wondering why there was suddenly no transparency.

Fast forward to the new year, and they have deducted close to R5,000 from my account. That's nearly double what I was paying before! You can imagine the shock.

They are now completely unresponsive. I have sent countless emails and made numerous phone calls, all met with radio silence. I have seen that I am not the only customer complaining about these sudden hefty deductions.

It's genuinely unbelievable that it's come to this. It feels like no one at BonCap is actually taking their customers, or this matter seriously.

Absolutely appalled by the service and the lack of communication.