Boncap bad service

As a SASSA pensioner, I am on the Boncap income-based medical fund. The plan includes xrays and scans and as I urgently had to go for both according to my GP who filled in the Boncap form and made crosses next to what had to be done, I had an appointment. Past experience with Boncap taught me that Bayradio has to use THEIR codes and it is all so confusing, but the end result is usually the same: the patient has to pay. I wrote to Boncap on two occasions to get clarity BEFORE I went, and every time just got a query number: 14 January ***, and when I got no reply I forwarded the same e-mail again with scans of what the doctor asked for, and on 16 January got the next query number ***. I tried to phone and to call them is a nightmare, because you have to press numbers and then told you're like 16th on the list, by which time, you airtime just about ran out. To add insult to injury after I tried to get clarity on the matter, I now received two accounts from Bayradio totalling R1 772.65. I really cannot understand what sort of service this is. Membership numbe ***.