Boncap ****

These people are absolutely the worst!

I am a member of Boncap (Bonitas) since 2023

Last year, I never received the income verification documents and in January they tried to deduct more than double my contributions. After a huge struggle and numerous attempts to contact them, I finally spoke to a call agent - Sphe - on the 6th of February (this was now after over R14k was deducted from my account (my contributions was R3020)

Ok, Speh told me what had happened - due to me never receiving the documents, I was automatically put into the highest income bracket. He did the income verification (after I sent in statements as well as a letter that I lost 1 of my day time jobs and my salary was now less than R4k monthly. He told me that the verification was successful and that I am back in the lowest income bracket. He than advised me to go to FNB, reverse the debit order of over R14k, and than make a manual payment for JANUARY and February - total of R6720 as my contributions was now R3360 per month. I was fine with that and immediately did it. At the end of March though, they suddenly tried to deduct double my contributions again. It obviously didn't go through so I made a manual payment of the correct amount. On the 23rd of April, I received an email stating that my medical aid has now been suspended because apparently I owe them over R4k still for January l. I phoned and they said that I still had to pay the highest income bracket premium for January. This is absolute bull**** as Sphe CLEARLY told me that my contributions was backdated and that for January and February I only had to pay R3360 per month. After a huge struggle and fight on the phone, they told me to email the manager. I did and he said the same thing. I than requested for the recordings of the phone calls with Sphe back in February where he told me what amount to pay. Since than, I have been ignored completely after numerous emails to Jubalile (the manager) requesting the recordings over and over to take this matter further. Yesterday they again tried to deduct double which again didn't go off, as I cannot afford it! They are refusing to send me the recordings so that I can get a lawyer to take this further. I suppose it is because they know they are in the wrong. I am very, very disgusted with this and there is no way to phone the manager personally to get this sorted. I am very disappointed in the service I am receiving and I really want to take this matter further!