1 reviews | Active since Aug 2016

17 Nov 2016, 11:40

Bloodtests not paid BONCAP

<p>I found out i was pregnant and made an appointment at Medicross (where my usual dr is and that is registered as my network provider). Assuming i can go to any dr because the network provider didn't stipulate a specific dr i called and made an appointment at any dr that has an opening. The dr send me for bloodtest and confirmed i was pregnant. A month later i received a statement from Lancet where i did the tests and they confirmed that the tests weren't paid because that spesific dr (at my network provider) wasn't registered on the network. Although they did pay the consultation fee they didn't pay for the bloodtests. i spesific went to my network provider to not have extra charges. Bonitas only said sorry but how must i know he wasn't on the network????</p>

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Nov 2016, 16:18
Official

Hello lisa-rossouw,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

's update20 Dec 2016, 12:56
Reviewer Update

This issue has still not been sorted out. someone phohned me the 17th Nov and never again.