Blatant ignoration by Bonitas Medical Aid

I have sent about 402 emails to various Bonitas email addresses. Bonitas replies once daily, every time asking me to provide my personal information. That while the information is in each in every email I send. I was left for about a week without critical chronic medication. Two months worth of medication is still owed to me. All I need is for Bonitas to respond to all the questions in my email comprehensively.

Does Bonitas prescribe to TCF legislation?