1 reviews | Active since Jun 2017

03 Jul 2017, 09:38

Biological vs Adoption 2

<p>Yes Im back...the other main thing I forgot to mention regarding Bonitas is. My adopted son who has a 100 percent clean bill of health has to wait 3 months before I can actually claim for doctors visits or any over the counter meds...Whereas I believe a new born "biological" child gets covered immediately. Companies adoption policies really needs to be looked at. It feels almost discrimatory....But there is going to be a double debit believe you me.The money is not discriminated against at all. Adopted kids are human beings as well. I could still accept if he had some sort of medical condition. But my son is super strong and healthy....Bonitas you didnt even ask for his health info....So clearly thats is your policy.</p>

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Jul 2017, 10:37
Official

Hello rayhaan-lalkhen,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply06 Jul 2017, 15:16
Official

Hello rayhaan-lalkhen,

Thank you for submitting a comment to us through Hellopeter.

According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team.

's update07 Jul 2017, 10:20
Reviewer Update

Good Day Bonitas

Thank you for putting my son immediately on your medical aid as I said he is a healthy boy and in future maybe ask for his medical history docs if neccessary before imposing a 3 month waiting period then base your decision. But I thank you very much for waivering the 3 month period. We are now happy and content that should an emergency arise that he will get the medical attention he deserves.

You have restored our faith once again.

Thanking you kindly

Bonitas Medical Fund
Bonitas Medical Fund's reply10 Jul 2017, 08:38
Official

Hello rayhaan-lalkhen,

Thank you for submitting a comment to us through Hellopeter.

According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team