1 reviews | Active since Feb 2019
Bills not paid, administration transition not smooth
Why is your transition of administration to Momentum affecting clients? For e very visit with my gynaecologist or any specialist recommended I am expected to pay cash mainly because you don’t pay our bills. We are expected to claim back from medial aid which is not an easy process which takes days.
Your transition is smooth and affects us while we are still expected to pay monthly premium to you guys without a fail. I am heavily pregnant and expected to give birth anytime from now, with this whole transition happen and medical aid not paying our bills that means I’ll be still be expected to cover my bills as well.
Your WhatsApp Chat is ridiculous, your customer service help line is worst, nothing seems to be working that side. What’s the purpose of paying for medical aid that you can’t even use in emergencies.
Your entity had dropped the ball.
We sincerely apologise for the frustration you’ve experienced and understand how concerning this is, especially given your stage of pregnancy. This is not the level of service we aim to provide.
Your concerns regarding claims, payments, and access to services have been escalated for urgent attention. Our team will contact you directly to assist and ensure you receive the support you need.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you’ve experienced and understand how concerning this is, especially given your stage of pregnancy. This is not the level of service we aim to provide.
Your concerns regarding claims, payments, and access to services have been escalated for urgent attention. Our team will contact you directly to assist and ensure you receive the support you need.
Kind regards,
Bonitas team