Billing date

I recently changed from a group membership to direct membership (commencing from 1 October 2015). When I phoned to check when the 1st debit order will be deducted from my account I was told it will be on 25 October 2015 and not 25 September 2015. Just to receive an sms today that Bonitas deducted the money from my account.<br> <br> This caused a major inconvenience as I had other expenses to budget for this month. Please provide your call centre staff with adequate training/information because I am now major inconvenienced by the wrong info provided to me. <br> <br> Another thing the membership fee for the standard option is R2406 but only an amount of R2310 was deducted from my account. Please explain this as I cannot afford my medical aid to be suspended due to the wrong amount being deducted from my account.<br> <br>