Billing a non-member

I joined Bonitas in January 2015 and in February 2015 after changing to a new employer, I requested Bonitas to change from a previously company member to a private member. I waited two months for a response from Bonitas to do this change in membership. At the same time they continued to bill me as a company member.<br> <br> In April 2015 I received documents to be completed which will finalise my change in membership. In May 2015 I received an e-mail that my initial membership was suspended due to non-payment of membership fees. I queried this as I already terminated the initial membership but was still billed for it.<br> <br> As a result, I ended up paying R10 000 to lift this suspension which was not of my own accord. Due to my dissatisfaction I then requested the termination of my membership as a primary member which was confirmed by Bonitas in June 2015. <br> <br> Since July 2015 Bonitas continued to deduct money from my bank account yet none of these deductions reflect the amounts on statements they issued. At this stage I cannot help but think that maladministration is the cause of all this because I am paying for a medical aid service which cannot use. <br> <br>