BIGGEST MISTAKE JOINING BONITAS

I recently joined Bonitas on the Boncap option, and my benefits were supposed to be available from 01/10/2024 after the 3-month waiting period. So when I went to get medication on 03/10/2024 it showed that my benefits were still suspended. I sent an email to Bonitas with proof of payments etc. showing I was up to date with my contributions, and they eventually lifted the suspension after waiting forever.

I also app**** for chronic benefits for my dependent. I was told to send the script to Private Health Administrators (PHA), which I did THREE TIMES, and have not received any response yet.

Yesterday I ordered my dependent's chronic medication as well as OTC meds for myself. I figured that if the chronic benefits were not approved, they would be covered by the normal benefits. However, according to the pharmacy's system, it showed that ALL the medication was rejected, even the OTC meds. Apparently, for the chronic meds, the doctor was not authorized to prescribe the meds (which is nonsense because the Dr is on the network, and if not the Dr, then who is supposed to prescribe the meds?). For the OTC meds, it showed that I don't have benefits, which is also BS. Like WTH?

At this point, Bonitas is practically *****ing from me since they are not providing any services! Since I couldn't use any benefits, I DEMAND TO BE REFUNDED ALL THE CONTRIBUTIONS I PAID and would rather rid myself of them.