JV
Jonathan V
1 reviews | Active since Jul 2022
26 Aug 2024, 14:04
Big hassle for a simple task
I have tried several times to get a simple and very urgent 1 page SARS letter sorted out via phonecalls and email, but with no luck.
This is getting ridiculous!
The people in customer support are helpful and friendly, but all they keep telling me is that they sent it through to accounts with no follow up. Emails are responded with a generated apology. Several reference numbers are generated and there are reference numbers for reference numbers at this point.
What's going on?
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Replies (1)
Bonitas Medical Fund's replyOfficial
26 Aug 2024, 16:17 Hello Jonathan V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply26 Aug 2024, 16:17
Official
Hello Jonathan V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas