MM
Mmaidi M
1 reviews | Active since Nov 2020
22 Apr 2021, 23:37
Beyond Pathetic.. service from Bonitas
Doesn't deserve any star. Emailed Complaint ***. After months of querying why my account is debited when no service/cover was provided.....No one has bothered to resolve this query or even reply to my email, the latest sent on 6 April. If no answer is received by end of this month, I'm escalating to the Ombudsman. Pathetic service to say the least, to an extent that we had to wait months to get a duplicate membership card which arrived after the membership was cancelled!!!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
23 Apr 2021, 07:59 Hello M****i M,
Thank you for notifying us of your complaint. we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint. we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply23 Apr 2021, 07:59
Official
Hello M****i M,
Thank you for notifying us of your complaint. we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint. we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
MM
Mmaidi M's updateReviewer Update
03 May 2021, 20:42Thank you Sadeya for handling this query/complaint professionally. Stay blessed.
MM
Mmaidi M's update03 May 2021, 20:42
Reviewer Update
Thank you Sadeya for handling this query/complaint professionally. Stay blessed.
Bonitas Medical Fund's replyOfficial
06 May 2021, 01:22Hello M****i M, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply06 May 2021, 01:22
Official
Hello M****i M, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team