LP
Lisa P
1 reviews | Active since Dec 2012
03 Jul 2019, 15:58
Best find something else...
Having studied the complaints since mid-June 2019, with no responses or resolution, one cannot but think that something is totally amiss. My gut tells me that I need to change. Each time one calls in with a query, they are "offline", yet the medical practitioner can view everything in real time???? The excuse of being "offline" is an archaic excuse and just does not work anymore. Consumers are wiser than they've ever been.
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Replies (2)
Bonitas Medical Fund's replyOfficial
04 Jul 2019, 09:58Hello Lisa P,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply04 Jul 2019, 09:58
Official
Hello Lisa P,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's replyOfficial
08 Jul 2019, 15:21Hello Lisa P,Thank you for submitting a comment to us through Hellopeter.According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.We apologise for any inconvenience caused to you.Thanks and regards, Bonitas Team
Best regards,
Bonitas Medical Fund's reply08 Jul 2019, 15:21
Official
Hello Lisa P,Thank you for submitting a comment to us through Hellopeter.According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.We apologise for any inconvenience caused to you.Thanks and regards, Bonitas Team
Best regards,