Benefits Wrongfully Stopped

I need full explanation regarding my cover , emails was sent last week indicating something was not correct and I still fall under student benefit since you receive proof of income verification To be honest what you are doing to us as your client is poor service there is a lot of medical aid companies but I CHOSE your company Marketing rule customer is always right, there was money in the account you deduct incorrect premium I spoke to someone over the phone on Friday morning regarding a the debit order from last week and now suddenly I my benefits have been “Suspended” because I I didn’t pay my premium, I don't owe the scheme, and what you are doing is WRONG. I need this matter resolved ASAP!