benefits suspension. membership ***2

I app**** for membership in May 2015 and had initially wanted to pay my contributions through salary stop order, however, there were problems processing this. I then made a bank stop order to have contributions paid through my bank. I informed Bonitas on two occasions of this change through email so that they adjust their system accordingly. I have paid 4 installments already. Last month my benefits were suspended saying that they did not receive contributions from my employer, however, acknowledging that they are receiving the bank contributions. I wrote another letter informing that contributions will not be through my employer, but through the bank and requested them to adjust the method of payment from employer contributions to bank stop order I wrote and complained about the suspension. The benefits were subsequently reinstated. Today I received an email informing me that my benefits have been suspended because of non-payment of contributions. I am tired of their poor service because every month I go through this stress of benefits suspension and I have to be phoning and writing emails to have my benefits reistated.