Benefits suspended whilst premium was paid

<p>I am very dissappointed AGAIN by Bonitas. I joined Bonitas from 1 Feb 2017. By 1 Feb 2017 I realised that the monthly premium have not yet gone off. I contacted Bonitas to find out whether I should make a manual payment or whether a debit order is in place. The first response I received was banking details so I assumed I should pay this manually which I did immediately. After an hour I received another email stating that the debit order will go off the next day. I then contacted Bonitas to ask for a refund, as the amount was not paid in duplicate - manually and by debit order. Again I received NO feedback from Bonitas. I then reversed the debit order (as I have already paid the amount manually). Now I received an email stating my benefits is suspended. This is RIDICULOUS trying to just get something basic sorted without any logical steps by Bonitas. I cannot believe that a service provider can give such bad service and I am still a new member. I am utterly dissappointed by Bonitas.</p>