Benefits suspended after debiting for my deceased father

I am utterly disgusted with Bonitas after having issues with them from the veey beginning. This time was just unnaceptable! I lost my dad on the 15/09/2020 and senr Bonitas the death certificate with completed forns to have my dad's membership terminated, I received confirmation that his membership was terminated effective 15/09/2020. However, they still debit me for my deceased father. The debit order bounced as there was only enough funds for the correct amount excluding my now late dad. I made an EFT, sent through proof of payment and mails to Bonitas and my broker who responded saying thar the debit order was loaded before the letter of termination was sent to me and the system will rectify this. I also received mails with apologies and mails comfirming acknowledge their mistake and confirming acknowledgement of proof of payment, but now I get a mail stating the my benefits have been suspended due to the debit order rejecting! Bonitas has caused me so much of agony during my time of mourning! They are all *********** and you would never even get a call from them with an apology, just automated emails. I regret my decision to join Bonitas and will be looking for a bettee medical scheme to join in the new year!