Benefits suspended - *** [MI***]

This is unacceptable! For two months now I have struggled to get information from the credit department of Bonitas. I do not have a debit order, as I used to get paid on the 15th of each month, so I would just do an EFT payment, which worked in the past. Now I get paid on the 25th, and want to sign a debit order so that it can go off automatically. I used to pay more than my monthly contribution, so I know I have money on file. ALL I AM ASKING FOR IS THAT SOMEONE EMAIL ME BACK TO SAY HOW MUCH I HAVE ON CREDIT, SO THAT I CAN PAY A FULL MONTH'S PAYMENT AS WELL AS THE OUTSTANDING AMOUNT, AND TO SEND ME THE DEBIT ORDER FORM, SO THAT MY MEDICAL AID WONT GET SUSPENDED EACH MONTH?! Now my question is, I am trying to sort this out, no communication from YOUR side, just a suspension letter each and every month, something happens where I need medical attention, and you refuse to pay, BECAUSE "I DIDN'T PAY". So please can someone get back to me regarding the matter, SO THAT I CAN PAY AND NOT GET LEFT WITH A WEEK EACH MONTH WHERE I DO NOT HAVE MEDICAL AID?!