1 reviews | Active since Sept 2011
Benefits denial
Bonitas continues to disappoint me. I have been diagnosed with severe depression in 2018. I have since been taking depression medication. Last year(2023), Bonitas sent me notification that in 2024 my plan will now include depression on their list of chronics, meaning my depression medication will now fall under chronic and won’t come from my savings anymore.
To my surprise when I went to the pharmacy to collect my depression medication, I am told that Bonitas only covers R150.00. Mind you, my antidepressants cost around R455.00 or so, meaning I have to pay a co-payment of around R300.00 or so every month. This doesn’t make sense, what is the point of saying my plan include depression as chronic however you want me to pay that ridiculous co-payment.
What is the point of saying depression now fall under chronic however you cover only that R150.00?
I have been sending emails to Bonitas however I am not getting any responses. It’s like they keep on disappointing and disappointing.
It is so sad that this week it is "World Mental Health Week" however I am being denied access to my medication for my mental health.
Your disappointment makes me re-evaluate my decision of staying with you!
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
I have just sent the details privately.
Kind regards
I have just sent the details privately.
Kind regards
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team