Being ignored - empty promises - bad service - claims being reversed after being paid.

I am writing this review on behalf of my father, who is not capable of communicating due to a language barrier and his age. I suspect the BonCap management is preying on people with this disposition. On the 10th of November 2021 Pathcare submitted claims to Boncap. This was paid by Boncap on the 18th of November 2021 - he received a statement from Pathcare and a monthly statement from BonCap as proof. However, on the 24th of November, he received a notice from Pathcare, that these claims have been reversed by BonCap. No reason was given by BonCap as to why this was reversed after paying for it initially. These tests are part of his PMB treatment plan, and Boncap has been paying this for years. He phoned BonCap on the 30th of December 2021 (reference number: 301221QXYB3Y), but have had no reply from them. In the meantime Patchare is sending him threatening letters. I phoned (as his son - through a conference call) on the 12th of January 2022, to get to the bottom of this, and received a solemn promise that a team leader would sort this out immediately and give me a call. No call, no emails and it is yet another 5 days later. This is the final attempt, before logging a Council for Medical Schemes complaint.