Being Held Ransom

I have been a member of Bonitas for several years now, recently I have had to change jobs & opted with my new employer to remain on Bonitas, despite them only supporting Discovery.

My annoyance began when I need to move 100% of the membership contribution to myself, in the process Bonitas debited my account incorrectly & there was a shortfall of around R1000. Instead of communicating with me, they decided to suspend my account until payment was received & confirmed by them. Eventually I get an email about the “outstanding” amount, with no explanation as to what is it for. I then attempted to query this, but realised that my entire family was at risk as Bonitas had actually suspended me until the amount was paid – essentially holding the health of my family to ransom.

I have written to them three times now to get an explanation as to what gives them the right to suspend a members cover when the error sits squarely on their end, not to mention the lack of transparent communication.

Obviously they are evading my questions. What has happened to service in SA? Mr L R Callakoppen, perhaps you should answer that one?