Be warned, their service is nonsense!
Dear South Africans
Bonitas does not stick to their service standards and timeframes, I have a claim that is pending authorization for almost three (3) months.
I am advising that if you require a medical aid please do not consider this brand, it will leave you stranded in times of need while they are busy deducting premiums without a hassle.
Their customer service consultants are clueless of their business, please choose wisely to avoid the frustration I have found myself in.
Member number: ***
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
29 Aug 2019, 14:27Hello Makwela Modibane,
Thank you for submitting your details to us through Hello Peter.
As per our telephone conversation, this is to confirm that we still have not received an amended account to review the claim from the provider.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
As per our telephone conversation, this is to confirm that we still have not received an amended account to review the claim from the provider.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply29 Aug 2019, 14:27
Official
Hello Makwela Modibane,
Thank you for submitting your details to us through Hello Peter.
As per our telephone conversation, this is to confirm that we still have not received an amended account to review the claim from the provider.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
As per our telephone conversation, this is to confirm that we still have not received an amended account to review the claim from the provider.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
30 Aug 2019, 15:43Hello Makwela Modibane,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply30 Aug 2019, 15:43
Official
Hello Makwela Modibane,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team