MB
MAUREEN B
1 reviews | Active since Oct 2013
12 Aug 2022, 16:13
BATTING TO GET PAYMENT OF ACCOUNTS
I am going out of my mind trying to sort out 2 problems with Bonitas. I had a PCR test 16.03 & second one again beginning of April. My husband who is also on Bonitas on another plan with a different number also had PCR test on 16.03 & 30.03. Bonitas paid both of my husband's & one of mine but inspite of lots of correspondence will not pay my second one. I am on chronic & seem to have authorised chronic meds taken off my daily allowance.
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Replies (2)
Bonitas Medical Fund's replyOfficial
12 Aug 2022, 23:17Hello Maureen B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 Aug 2022, 23:17
Official
Hello Maureen B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
19 Aug 2022, 11:47Hello Maureen B:
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 Aug 2022, 11:47
Official
Hello Maureen B:
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team