Bare minimum customer service

I switched from employer paid to a direct paying member and asked that it be effective from 01 September 2022. I sent through my forms in August 2022. At the end of September 2022, I got a double debit, without being informed that this would happen. When I asked about the incorrect debit amount, I was told that it was for August and September 2022 despite me explicitly stating that new cover be effective from 01 Sep 2022. After not getting feedback for weeks on end and endlessly following up on Chat and having too phone in because the chat on the app was basically useless and gave no information or updates. On a whatsapp chat, I was told that August was not included, but the medical aid is actually paid in advance and the double debit that I got was for September and October 2022. I confused because all these employees are telling me different things and I just want a refund for August because I specifically asked for cover to commence on 01 Sep 2022.

1. The chat services are terrible. Improve them or let them go 2. Your people are telling me different stories, I don't know what the truth is. 3. I wasn't informed that I was going to get a double debit and therefore incurred additional charges on other transactions because you decided to take more money than you were mandated to for the month. I am going to reverse these transaction and cancel my medical aid going forward 4. One employee told me that I was supposed to fill out a different form. I'm not sure how I was supposed to know this when you didn't inform me. I literally filled out the forms that I was sent and sent them back. I don't understand why they were processed with different dates without informing me. I would like an explanation on this regard.

For a medical aid that hardly covers anything on day to day benefits, you sure do charge a lot and make members jump through hoops for basic things.

You should be ashamed by the service you provide.