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Tinyiko S

1 reviews | Active since Sept 2017

13 Aug 2020, 11:33

bad services and refuse to pay claims

I submitted a claim with bonitas in July 2020 after I did some tests. I submitted all the required documents including the proof of payment. I was told that they will pay from the Risk Benefits, because I didn't have enough fund on my day to day benefit. I called them more 5 times and they always putting me hold. I being threated like a trash by Bonitas.

0
Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply13 Aug 2020, 13:22
Official
Hello Tinyiko S,
Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.  

We appreciate your patience while we are resolving this query for you.  

Regards,

Bonitas Team    
TS
Tinyiko S's update17 Aug 2020, 11:51
Reviewer Update
Am also taking the matter to Council of Medical Schemes.
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Aug 2020, 15:09
Official
Hello Tinyiko S,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team
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Tinyiko S's update24 Aug 2020, 15:13
Reviewer Update
Stop lying. Nothing was resolved. Am gonna take this further
TS
Tinyiko S's update24 Aug 2020, 15:14
Reviewer Update
Resolved with who. I never had anything from you. To date am still waiting for my claim. I regret using Bonitas.