Bad services

I'm experiencing bad customer service. My account has been handed over to ITC which i have made multiple payments to bonitas. I am left with a balance of r998 to be settled by the 25th of June 2025. The ITC department and bonitas are not working together on updating my records correctly. I am going to take legal action against bonitas for being wrongly listed. The ITC department is not updating my records and bonitas handed me over incorrectly. I am going to go to the ombudsman as well regarding this matter, which I give bonitas and the ITC department 24 hours to correct their record or face legal actions!