Bad Service with Claims

<p>i submitted a claim for medication we had to pay out of pocket from and emergancy situation last week (13/06). i followed up this morning and the claim had not been processed becuase according to the consultant, i sent it to claims12@something or other which is not true. i sent the claim to ********** i have the email in my sent box.</p> <p>Nobody can tell me now when my claim will be paid out. This is not acceptable.</p> <p>i followed up on the day i submitted my claim and all was in order and i was told it will take a week to pay out.</p> <p>I need my refund. this was not a budgeted expense and now it is taking longer that what i was told to receive my pay out.</p> <p>i want this settled immediately!</p> <p>i am being inconvenienced becuase someone didnt do their job properly from the start.</p> <p>Not a happy client at the moment. i am paying a fortune for medical aid, so i expect better service than this.</p>