Bad Service with bad cold responses, sometimes with no response for weeks

The service is horrible. Their response to me as their member is cold. Service doesn't exist here!!! their SLA and turn around times can go on for weeks, its not the first time i have dealt with this, Their turnaround times to respond are unacceptable. Bonitas informed me today on e-mail that my nominated doctor/service provider is no longer contracted to Bonitas as of (March 2017) and its now September 2017. They did not formally notify me as a member who is on a standard select plan who must have a nominated provider as per their scheme rules. Bonitas is joke for a medical scheme. I have been paying co-payments and shortfalls on everything. also the amount of medication that they do not cover is shocking even if you have funds available!!!!!. Bonitas have been aware since 19 March 2017 about this provider not being on the network and said nothing..and nobody in their entire company bothers to phone or inform their member of this change which greatly impacts my medical aid. I have been paying co-payments when i was told i will not when you chose a Bonita's network provider. Bonita's have operated like *******! they have not treated me fairly as a customer and didn't give me an option to look for an alternative provider on their network. I am extremely dissapointed in Bonita's and would like a Manager to contact me, and i want to be refunded for all co-payments i had to pay since March. If i didn't pick this up Bonita's would have never told me anything in the first place. Bonita's must be held accountable for their incompetence