Bad service with adding of a dependent onto my medical aid

I have been a Bonitas customer for 8years on BonComprehensive plan. In November 2017 my wife left her medical aid and i added her as a dependent. this process for adding the dependent goes via my HR department as they are required to stamp and sign the forms.

I expected my waiting time for the adding of a dependent to take time some so i only inquired in January 2018 . When i inquired Bonitas never added my wife as a dependent due to my HR department never signing and stamping the forms. I inquired form my HR department and received the email that was sent to Bonitas with the forms attached that was indeed stamped and signed. This was clearly a blatant lie. if i were to add my wife now as a dependent again i will most probably again have to wait for this to take effect. All this time my family members are not covered.

Due to me being on a comprehensive plan which costs me so much money i expected way better service from bonitas and not just automatic email responses and lies. I would strongly recommend others to reconsider their joining. for me i am already considering my departure.