TS
Tracy S
1 reviews | Active since Jan 2022
19 Jan 2023, 17:13
Bad service totally shattered
I'm currently laying in hospital I'm on the standard plan laying alot.. From Monday I have been here in severe pain I had an mva as well.. I've sent mri scan proving that my disc are buldging.. They not authorizing rhizotomie as they six months have not passed yet.. So one must suffer in pain.. The epidural they can't help me as well.. I'm being discharged to come back wen there's approval.. I'm. Dissapointed angry helpless.. Thank u bonitas for horrible service and care.. Nearly 17 years with you guys.. You inconsiderate no compassion all about money and rules... One must die in pain
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Replies (2)
Bonitas Medical Fund's replyOfficial
19 Jan 2023, 22:07Hello Tracy S Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas
Your enquiry will be attended during office hours. Kind Regards
Bonitas
Bonitas Medical Fund's reply19 Jan 2023, 22:07
Official
Hello Tracy S Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas
Your enquiry will be attended during office hours. Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
08 Feb 2023, 13:28Hello Tracy S Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with a representative from Hospital Benefit Management (HBM), we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply08 Feb 2023, 13:28
Official
Hello Tracy S Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with a representative from Hospital Benefit Management (HBM), we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team