MO
Mothupi O
1 reviews | Active since Mar 2009
14 Feb 2025, 10:43
BAD service regarding claims
I have had the worst experience regarding my claims, in spite of several follow ups, nothing from bonitas, I have been left to resolve something I can't resolve without medical aid intervention.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
14 Feb 2025, 10:54 Hello Mothupi
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply14 Feb 2025, 10:54
Official
Hello Mothupi
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
MO
Mothupi O's updateReviewer Update
14 Feb 2025, 11:26Claims Status - *** [MI***]
MO
Mothupi O's update14 Feb 2025, 11:26
Reviewer Update
Claims Status - *** [MI***]
Bonitas Medical Fund's replyOfficial
14 Feb 2025, 11:34 Hello Mothupi
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Feb 2025, 11:34
Official
Hello Mothupi
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
MO
Mothupi O's updateReviewer Update
19 Feb 2025, 16:35Thank you for you reply regarding this matter.
I specifically noted that you are saying - At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
The response given is however nothing different from what has been said to me before.
I have on my own volition contacted bonitas and i have spoken to your call centre agents on a number of occassions and i have lost count of how many times i have called.....in all instances of calling in spite of my frustrations, i was left like that without any follow up or assistance.
Here is my argument - the invoices were declined 3 or more times, due to incorrect ICD10 codes, the doctor changed the codes in all occassions and the last one was when he made contact with you and we resubmitted based on that.
I am extremely dissapointed that 1, i was told about what is wrong but no one has been able to tell me what is right or guide me and the doctor at least. I have asked if Bonitas really cares, why havent they called the doctor on my behalf and seek resolution as that will show attempt from customer services perspective etc.
Been told the same thing over and over agains shows me how you are not taking responsibility and all you are doing is ticking the boxes and not taking my frustrations into the equation.
Given of my experience in this regard i have no doubt to arrive at a reasonable conclusion based on the fact that you caring about customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable, it is just rhetoric as this statement hasnt translated to an experience.
Leaving me on my own is not only showing me a middle finger but contradicts your customer satisfaction strategy and no one to date has called me from Bonitas to try and seek resolution for me, it is therefore without a doubt such actions can only be interpereted that you do not care about me as a customer.
I am at pains to understand what is it that you are not getting, telling me the ICD10 are wrong and i tell the doctors and he changed them 5 times already and in all instances they were reverted to be wrong including after the doctor made contact with you......surely, surely based on that SOMEBODY should be willing to assist as all attempts all of which are from my side yielded no results
Before you ask me for the details, herewith are the reference number and the medical aid number:
140225QSS5XJ - Hellopeter Complaint - Mothupi O - *** [MI***]
I specifically noted that you are saying - At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
The response given is however nothing different from what has been said to me before.
I have on my own volition contacted bonitas and i have spoken to your call centre agents on a number of occassions and i have lost count of how many times i have called.....in all instances of calling in spite of my frustrations, i was left like that without any follow up or assistance.
Here is my argument - the invoices were declined 3 or more times, due to incorrect ICD10 codes, the doctor changed the codes in all occassions and the last one was when he made contact with you and we resubmitted based on that.
I am extremely dissapointed that 1, i was told about what is wrong but no one has been able to tell me what is right or guide me and the doctor at least. I have asked if Bonitas really cares, why havent they called the doctor on my behalf and seek resolution as that will show attempt from customer services perspective etc.
Been told the same thing over and over agains shows me how you are not taking responsibility and all you are doing is ticking the boxes and not taking my frustrations into the equation.
Given of my experience in this regard i have no doubt to arrive at a reasonable conclusion based on the fact that you caring about customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable, it is just rhetoric as this statement hasnt translated to an experience.
Leaving me on my own is not only showing me a middle finger but contradicts your customer satisfaction strategy and no one to date has called me from Bonitas to try and seek resolution for me, it is therefore without a doubt such actions can only be interpereted that you do not care about me as a customer.
I am at pains to understand what is it that you are not getting, telling me the ICD10 are wrong and i tell the doctors and he changed them 5 times already and in all instances they were reverted to be wrong including after the doctor made contact with you......surely, surely based on that SOMEBODY should be willing to assist as all attempts all of which are from my side yielded no results
Before you ask me for the details, herewith are the reference number and the medical aid number:
140225QSS5XJ - Hellopeter Complaint - Mothupi O - *** [MI***]
MO
Mothupi O's update19 Feb 2025, 16:35
Reviewer Update
Thank you for you reply regarding this matter.
I specifically noted that you are saying - At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
The response given is however nothing different from what has been said to me before.
I have on my own volition contacted bonitas and i have spoken to your call centre agents on a number of occassions and i have lost count of how many times i have called.....in all instances of calling in spite of my frustrations, i was left like that without any follow up or assistance.
Here is my argument - the invoices were declined 3 or more times, due to incorrect ICD10 codes, the doctor changed the codes in all occassions and the last one was when he made contact with you and we resubmitted based on that.
I am extremely dissapointed that 1, i was told about what is wrong but no one has been able to tell me what is right or guide me and the doctor at least. I have asked if Bonitas really cares, why havent they called the doctor on my behalf and seek resolution as that will show attempt from customer services perspective etc.
Been told the same thing over and over agains shows me how you are not taking responsibility and all you are doing is ticking the boxes and not taking my frustrations into the equation.
Given of my experience in this regard i have no doubt to arrive at a reasonable conclusion based on the fact that you caring about customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable, it is just rhetoric as this statement hasnt translated to an experience.
Leaving me on my own is not only showing me a middle finger but contradicts your customer satisfaction strategy and no one to date has called me from Bonitas to try and seek resolution for me, it is therefore without a doubt such actions can only be interpereted that you do not care about me as a customer.
I am at pains to understand what is it that you are not getting, telling me the ICD10 are wrong and i tell the doctors and he changed them 5 times already and in all instances they were reverted to be wrong including after the doctor made contact with you......surely, surely based on that SOMEBODY should be willing to assist as all attempts all of which are from my side yielded no results
Before you ask me for the details, herewith are the reference number and the medical aid number:
140225QSS5XJ - Hellopeter Complaint - Mothupi O - *** [MI***]
I specifically noted that you are saying - At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
The response given is however nothing different from what has been said to me before.
I have on my own volition contacted bonitas and i have spoken to your call centre agents on a number of occassions and i have lost count of how many times i have called.....in all instances of calling in spite of my frustrations, i was left like that without any follow up or assistance.
Here is my argument - the invoices were declined 3 or more times, due to incorrect ICD10 codes, the doctor changed the codes in all occassions and the last one was when he made contact with you and we resubmitted based on that.
I am extremely dissapointed that 1, i was told about what is wrong but no one has been able to tell me what is right or guide me and the doctor at least. I have asked if Bonitas really cares, why havent they called the doctor on my behalf and seek resolution as that will show attempt from customer services perspective etc.
Been told the same thing over and over agains shows me how you are not taking responsibility and all you are doing is ticking the boxes and not taking my frustrations into the equation.
Given of my experience in this regard i have no doubt to arrive at a reasonable conclusion based on the fact that you caring about customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable, it is just rhetoric as this statement hasnt translated to an experience.
Leaving me on my own is not only showing me a middle finger but contradicts your customer satisfaction strategy and no one to date has called me from Bonitas to try and seek resolution for me, it is therefore without a doubt such actions can only be interpereted that you do not care about me as a customer.
I am at pains to understand what is it that you are not getting, telling me the ICD10 are wrong and i tell the doctors and he changed them 5 times already and in all instances they were reverted to be wrong including after the doctor made contact with you......surely, surely based on that SOMEBODY should be willing to assist as all attempts all of which are from my side yielded no results
Before you ask me for the details, herewith are the reference number and the medical aid number:
140225QSS5XJ - Hellopeter Complaint - Mothupi O - *** [MI***]
MO
Mothupi O's updateReviewer Update
28 Feb 2025, 15:50Hi Bonitas,
I am still awaiting response based on the above
I am still awaiting response based on the above
MO
Mothupi O's update28 Feb 2025, 15:50
Reviewer Update
Hi Bonitas,
I am still awaiting response based on the above
I am still awaiting response based on the above