NS
Nicolin S
1 reviews | Active since Mar 2024
27 Mar 2024, 17:54
Bad service received from Bonitas medical aid
Good day, Iam really not happy with the medical aid that Iam currently using which is Bonitas This year January I took my son to a Dr which I have listed under the medical aid. So When I got to the listed Dr I was not assisted as I had not received the medical aid card as yet.then I had to pay for the service which I did. I then went back to Bonitas to apply for the refund that was in January up until today I didnt get my refund.I even emailed them regarding the refund still nothing has been said regarding the refund not even an update yet the monthly premiums are deducted monthly. Two weeks ago I have requested for the authorisation to take my son to the specialist as I got a referral from the general Dr even today I did not get any authorisation yet premiums are paid and they are up to date my son's health is at stake for the sake of Bonitas
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Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
27 Mar 2024, 21:23Hello Nicolin S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply27 Mar 2024, 21:23
Official
Hello Nicolin S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
NS
Nicolin S's updateReviewer Update
27 Mar 2024, 22:05I have been hearing the same story from February until now yet nothing has been done.
whenever I send an email iam being told that one of your consult will get back to me within 24hours how many hours 24hours have passed since I haven't been assisted?
Now my biggest concern is the authorisation why should it take more than two weeks to get it yet you keep on taking monthly premiums honestly what Bonitas is doing is not fair
I took the medical aid because of the the poor health services I got from the public facilities now still iam getting the most horrible service from the medical aid that iam paying with my hard earned salary
whenever I send an email iam being told that one of your consult will get back to me within 24hours how many hours 24hours have passed since I haven't been assisted?
Now my biggest concern is the authorisation why should it take more than two weeks to get it yet you keep on taking monthly premiums honestly what Bonitas is doing is not fair
I took the medical aid because of the the poor health services I got from the public facilities now still iam getting the most horrible service from the medical aid that iam paying with my hard earned salary
NS
Nicolin S's update27 Mar 2024, 22:05
Reviewer Update
I have been hearing the same story from February until now yet nothing has been done.
whenever I send an email iam being told that one of your consult will get back to me within 24hours how many hours 24hours have passed since I haven't been assisted?
Now my biggest concern is the authorisation why should it take more than two weeks to get it yet you keep on taking monthly premiums honestly what Bonitas is doing is not fair
I took the medical aid because of the the poor health services I got from the public facilities now still iam getting the most horrible service from the medical aid that iam paying with my hard earned salary
whenever I send an email iam being told that one of your consult will get back to me within 24hours how many hours 24hours have passed since I haven't been assisted?
Now my biggest concern is the authorisation why should it take more than two weeks to get it yet you keep on taking monthly premiums honestly what Bonitas is doing is not fair
I took the medical aid because of the the poor health services I got from the public facilities now still iam getting the most horrible service from the medical aid that iam paying with my hard earned salary
Bonitas Medical Fund's replyOfficial
28 Mar 2024, 10:45 Hello Nicolin S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply28 Mar 2024, 10:45
Official
Hello Nicolin S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
28 Mar 2024, 23:13Hello Nicolin S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply28 Mar 2024, 23:13
Official
Hello Nicolin S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
08 Apr 2024, 15:14Hello Nicolin S
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your claim for Dr Unben Pillay, dated 10 February 2024, for an amount of R550.00 has been reversed. An amount of R514.50 has been refunded to you at Scheme rates on 07 April 2024.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply08 Apr 2024, 15:14
Official
Hello Nicolin S
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your claim for Dr Unben Pillay, dated 10 February 2024, for an amount of R550.00 has been reversed. An amount of R514.50 has been refunded to you at Scheme rates on 07 April 2024.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team