Bad service, poor communication

I'm very disappointed with the service offered by the agent or escalation agent, no one is willing to assist to resolve of my outstanding queries 010426QHG47N on the account for 9/10/2025 every time I'm doing follow up i get to ask about the date i rep**** with the date so many times but the is no solution the treating doctor was Dr Japhat Manda at Botshelo Hospital i don’t understand who supposed to call to get the LOM that was requested on the LAB test both Doctor and Bonitas communication is very poor. No one is willing to help!!!!!!!!!!!!!