Bad Service, Phantom agents and bad treatment plans

In November of 2018 running out of medication i needed to see the neurologist, as he is busy changing my medication, when i was told by Bonitas that i have no funds. I inquired whether i shouldn't get 2 visits a year to the neurologist for my epilepsy since it should be part off my treatment plan and i was told that the request for those visits should be done by my neurologist to Bonitas PMB. Granted: My neurologist sent through a motivation on the 24th of November 2018, when i inquired on the 26 of November whether i can see the neurologist on the 29th i was told that PMB takes 15 working days. Following up now in January expecting every thing to have been done i was told that they don't have the call i am referring to and the agent (Constance) that handled call reference 281118Q49VSV , saying to me that your letter is being received, doesn't exist. While getting agitated an agent who gave me her the name as Thuli (10/01/2019) just put me on mute until i gave up waiting and hung up. Every time i called the new agent on the phone has no idea who is this agent i spoke to because they don't exists, Bonitas seems to have more phantom employees than the government. Today after 2 emails i sent and a dozen phone calls i get an email that PMB will get back to me in 15 working days then i wont even have a single tablet