1 reviews | Active since Dec 2019
Bad Service - NO Response to issues sent
I have contacting Bonitas Medical Aid for the past few weeks for the same ****. Our account was suspended, due to the fact that our premium was increased. We NEVER received correspondence informing us how much our premium is increasing and we short paid, since we have a scheduled payment. 20/01/21 I requested Bonitas to provide us with feedback as to why our account was suspended, NO ANSWER.
Yesterday I sent another email requesting a list of the hospitals & pharmacies in the network plan and regarding contraceptives. NO ANSWER!! Why the F must I struggle like this. Yesterday again I went to clicks to buy a nasal spray for my son, I am told that our account is suspended. WHY??? We paid the R277 that was previously short paid.
To top is off, today we get an email that informs us that our dental claim was not declined. WHY THE **** FOR?
We have been with Bonitas for so long but have not had so many problems until now. I am ****ed off, angry and disappointed at the service that we have been getting. We have so much stress in our household, but Bonitas is ****en adding more to our stress. You need to phone my partner and explain what the HELL is going on with our ***
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team